Performance Coaching UK

Refund & Terms Policy

Last updated: 14 July 2026

Who you're buying from

Digital products on this site (including the Glute Growth Guide and Back Building Blueprint) are sold by Rokas Koziura, trading as Performance Coaching UK, a trading name of Performance Fitness Coaching Ltd (England & Wales), of The Gym Group, 81a The Moor, Sheffield, S1 4PF and Muscle Performance, 3 Baxter Rd, Wadsley Bridge, Sheffield, S6 1JF.

Contact: rocky@performancecoachinguk.co.uk · 07823 760103

What you're buying

Starter and Complete tiers are digital content: a PDF programme and, on Complete, video exercise demos: delivered as an instant download, for a single one-time payment. Coached is an ongoing monthly coaching service delivered through my own coaching app, billed £/month until you cancel. None of these are physical goods.

Your right to cancel, and how it applies to Starter & Complete

Under the Consumer Contracts Regulations 2013, you normally have a 14-day cooling-off period when you buy online. For instant digital content like Starter and Complete, the law allows that right to end early, but only if we get your clear, upfront agreement to start delivering it immediately, and you confirm you understand you're giving up the 14-day right by doing so.

That's exactly what happens when you check out on this site. Completing your purchase confirms that you're asking for immediate access to your download, and that you understand your 14-day cancellation right ends as soon as that access begins.

In practice, this means:

Coached works differently, see the section below.

Exceptions, when we will refund you after access

Even after you've accessed your content, we'll put things right if:

If any of these apply, email us and we'll sort it.

One-time purchases vs. Coached (monthly)

Starter and Complete are single one-time payments, taken once at checkout. They're yours to keep forever. Nothing renews and nothing is billed again.

Coached is different. It's an ongoing monthly coaching subscription at £/month, billed automatically each month until you cancel. There's no minimum term and no lock-in.

How to cancel: email rocky@performancecoachinguk.co.uk any time, or use the manage-subscription link in your payment confirmation email. Cancellation takes effect at the end of your current billing period. You keep access until then, and you won't be charged again after that. We don't refund a billing period that has already started.

The Hub, free trial and the 12-month purchase

The free trial. The 3-day trial of the coaching app costs nothing, takes no card details and creates no contract. It expires on its own after three days. There is nothing to cancel and you will never be billed for it, if you do nothing at the end of it, nothing happens.

The Hub. The Hub is a single one-off payment of £ for 12 months' access to the coaching app, a training programme written around the goal, training location and weekly availability you give me, and a fresh training block roughly every 6 weeks for the duration of those 12 months. It is not a subscription: nothing renews, nothing rebills, and there is nothing to cancel. Access ends 12 months after purchase.

The Hub is not a coaching service. It does not include weekly review of your logged sessions, and it does not include in-person sessions. Those are Coached (£/month) and Hybrid respectively. If you want either of those, buy those.

Refunds on the Hub. Because your programme is written by hand specifically for you, the Hub is bespoke digital content rather than an off-the-shelf download. Even so: if you tell me within 14 days of purchase that it isn't right, I will refund you in full, whether or not I have already built it. After 14 days the programme has been delivered and the sale is final. The free trial exists so you can check the app suits you before paying anything at all, please use it.

Hybrid founder rate

The founder rate for Hybrid coaching is £/month, limited to the first clients who take it. If you take a founder place, that is the rate you keep for as long as your subscription runs without a break. I will not raise it on you later. If you cancel and come back, you rejoin at whatever the going rate is then.

For everyone after those places are filled, Hybrid is £/month. Hybrid is billed monthly and cancels with 7 days' notice, the same as every other monthly plan here. We don't refund a billing period that has already started.

Monthly 1-2-1 rates changed on 6 September 2026. Anyone already training with me on a monthly plan stays on the rate they signed up at for as long as that plan runs without a break.

Upgrades

If you'd like to move from Starter to Complete, or Complete to Coached, message us and we'll credit what you've already paid toward the higher tier.

Governing law

These terms are governed by the law of England and Wales. Nothing in this policy affects your other statutory rights as a consumer.

Questions

Email rocky@performancecoachinguk.co.uk or message on Instagram. We reply within 2 business days.

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