Terms & Conditions

1. Services Provided

Performance Fitness Coaching LTD (trading as Performance Coaching UK) provides the following services:

• 1-2-1 Personal Training, face-to-face coaching sessions in Sheffield (at agreed gym locations) or as home/mobile visits within 50 miles
• Online Coaching, remote training and nutrition programming delivered via WhatsApp and Excel/PDF plan documents
• Hyrox & Conditioning Prep: structured preparation blocks for Hyrox races, hybrid performance, and tactical fitness goals

All services are exercise and lifestyle coaching only. Nothing provided constitutes medical advice, diagnosis, or treatment.

2. Booking and Payment

A free initial consultation is offered to all prospective clients prior to any purchase. This consultation carries no obligation.

Full payment is required before sessions or coaching services commence. No sessions will be delivered until payment has been received and confirmed.

Payments are accepted via the methods communicated at the point of booking (including Stripe or bank transfer as applicable). Prices displayed on this website are in GBP and are inclusive of any applicable charges. Performance Fitness Coaching LTD (trading as Performance Coaching UK) is not currently VAT registered; no VAT is charged.

3. Block Packages, Refund and Cancellation Policy

Block session packages (Standard, Premium, Platinum, Change For Life, and Hyrox prep blocks) are non-refundable once the first session has been delivered.

If you wish to cancel a block package before your first session, a full refund will be issued provided the request is made in writing to rocky@performancecoachinguk.co.uk before any sessions have taken place.

Unused sessions within a block are not transferable to other individuals and do not carry a cash value once the package has commenced.

4. Session Cancellation and No-Show Policy

We require a minimum of 24 hours’ notice to cancel or reschedule a booked session.

Cancellations made with less than 24 hours’ notice may be counted as a used session and deducted from your package at our discretion.

Failure to attend a session without any notice (“no-show”) will be counted as a used session and deducted from your package.

We reserve the right to cancel or reschedule sessions in exceptional circumstances. In such cases, the session will not be deducted from your package.

Duo packages. Duo packages (including the Student Duo) are priced and sold per person. Each partner buys and holds their own sessions, and neither is liable for the other’s payment. If one partner cannot attend a booked session, it goes ahead as a 1-2-1 for the partner who attends at no extra charge, and the absent partner’s session is treated under the notice rules above. If one partner stops training altogether, the other keeps their remaining sessions, delivered 1-2-1 or with a new partner by agreement. Where we pair you with a partner, we share contact details only with both people’s agreement.

5. Results Commitment (“Results Guaranteed, Or You Train Free”)

The results commitment advertised on this website is a genuine undertaking, and these are the conditions it runs on. It applies only where all of the following are true.

Scope. The commitment applies to 12-week in-person 1-2-1 coaching blocks and to monthly rolling PT plans held continuously for 12 weeks. It does not apply to single sessions, the 4-session kickstart, online-only coaching, coached classes, Hyrox race-prep blocks, or digital training guides.

The goal must be agreed in writing. At your first paid session we agree a specific, measurable target: a body-composition figure, a lift number, a performance benchmark or similar, and I record it in your client notes. A goal that was never written down and agreed cannot be assessed at 12 weeks. Goals must be realistic for a 12-week block; I will tell you at the outset if what you are asking for is not.

What you have to do. To qualify you must, across the full 12 weeks:

• attend at least 90% of your booked sessions (late cancellations and no-shows under section 4 count as non-attendance);
• complete every weekly check-in by the agreed deadline;
• follow the agreed nutrition targets and log them as asked;
• complete the prescribed training you do outside our sessions.

What happens if the target is not met. If you have met every condition above and the agreed target has not been reached at the 12-week review, coaching continues at no charge until it is reached, up to a maximum of a further 6 weeks. During that period the same attendance and check-in conditions continue to apply.

What it is not. It is not a refund, and it is not a cash-equivalent offer. It is continued coaching. It cannot be transferred, sold, or exchanged.

Where it does not apply. The commitment is void where an injury, illness, pregnancy, medication change or other medical event materially affects training; where a relevant medical condition was not disclosed under section 9; or where the agreed goal is changed part-way through the block at your request. In those cases I will agree a revised plan with you instead.

6. Monthly Rolling Plans

The “2 Sessions Per Week” and “3 Sessions Per Week” monthly plans run on a rolling monthly basis. Payment is taken at the start of each billing period.

To cancel a monthly PT plan, you must provide written notice at least 24 hours before your next billing date. Cancellations received after this point will take effect from the following billing cycle.

7. Online Coaching, Monthly Subscription

Online coaching is provided on a rolling monthly basis at £ per month.

To cancel online coaching, you must provide written notice at least 7 days before your next billing date. Cancellation requests received after this window will take effect from the following billing period.

Cancellations can be submitted via WhatsApp or email to rocky@performancecoachinguk.co.uk.

8. Home Visits and Mobile Sessions

Home visits and mobile sessions are available within a 50-mile radius of Sheffield. Sessions beyond 50 miles may be considered on request, please enquire directly.

A travel fee applies to all home visits. The exact fee will be confirmed in your client agreement before any sessions are booked. The travel fee is not displayed on this website.

You are responsible for ensuring a safe, suitable space is available for the session. We reserve the right to refuse or terminate a session if the environment is deemed unsafe.

9. Health, Fitness, and Medical Disclaimer

You are responsible for disclosing any medical conditions, injuries, physical limitations, or health concerns before commencing any coaching service. This includes, but is not limited to, cardiovascular conditions, musculoskeletal injuries, chronic illness, or pregnancy.

By engaging our services, you confirm that you are medically fit to participate in physical exercise, or that you have sought appropriate medical advice and have been cleared to do so.

Performance Fitness Coaching LTD (trading as Performance Coaching UK) and Rokas accept no liability for injury, illness, or adverse health outcomes arising from conditions that were not disclosed prior to coaching commencing.

Our services constitute exercise and lifestyle guidance only. We do not provide medical advice. If you are in doubt about your fitness to train, consult a qualified medical professional before booking.

10. Conduct and Professional Standards

We are committed to delivering coaching in a professional, respectful, and supportive manner. We expect the same in return.

We reserve the right to terminate a coaching relationship immediately, without refund of unused sessions, in the event of abusive, threatening, or inappropriate behaviour directed toward us or other clients.

11. Limitation of Liability

To the fullest extent permitted by law, Performance Fitness Coaching LTD (trading as Performance Coaching UK) shall not be liable for any indirect, consequential, or incidental loss arising from the use of our services.

Our total liability for any claim arising from the provision of services shall not exceed the amount paid by you for the specific service package in question.

12. Intellectual Property

All training programmes, nutrition plans, and written materials provided to you are for your personal use only. They may not be shared, reproduced, sold, or distributed to any third party without our prior written consent.

13. Privacy

We process your personal data in accordance with our Privacy Policy, which forms part of this agreement. By engaging our services, you confirm you have read and understood our privacy practices.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We reserve the right to update these terms at any time. The “Last updated” date at the top of this page reflects the most recent version. Continued use of our services after any changes constitutes acceptance of the updated terms.

16. Contact

For any questions about these terms, contact us at:

Performance Fitness Coaching LTD (trading as Performance Coaching UK)
Email: rocky@performancecoachinguk.co.uk
Phone: 07823 760103